Privacy Policy

1. Information We Collect

Account Information: Name, email address, password (hashed), and phone number when you create an account.

Purchase Information: Shipping address, billing details, order history, and payment information (processed by Stripe; we do not store card numbers).

Usage Data: IP address, browser type, device information, pages visited, and interaction data collected via cookies and analytics tools.

Communications: Messages sent through our platform between buyers and sellers, and support inquiries.

2. How We Use Your Information

We use collected information to: process orders and payments; provide customer support; improve our platform; send order updates and shipping notifications; personalize your shopping experience; prevent fraud and enforce our terms; and comply with legal obligations.

3. Information Sharing

We share information with: sellers (your name, shipping address, and order details for fulfillment); payment processors (Stripe) for transaction processing; shipping carriers for delivery; and law enforcement when required by law. We do not sell your personal information to third parties.

4. Data Security

We implement industry-standard security measures including SSL encryption, secure password hashing, and regular security audits. However, no method of electronic transmission is 100% secure.

5. Cookies

We use essential cookies for site functionality, authentication, and cart persistence. We use analytics cookies to understand usage patterns. You may disable non-essential cookies in your browser settings.

6. Your Rights

You have the right to: access your personal data; correct inaccurate information; request deletion of your data; opt out of marketing communications; and export your data. To exercise these rights, contact privacy@thetalklounge.com.

7. Data Retention

We retain account data for as long as your account is active. Order records are retained for 7 years for tax and legal compliance. You may request account deletion at any time.

8. Children's Privacy

TTL Shop is not intended for users under 18. We do not knowingly collect information from minors.

9. Changes to This Policy

We may update this policy periodically. We will notify you of significant changes via email or platform notification.

10. Contact

For privacy inquiries: privacy@thetalklounge.com