Buyer Protection
Every purchase on TTL Shop is protected. If your item doesn't arrive, isn't as described, or is damaged, we'll refund you.
What's Covered
Item not received within estimated delivery window
Item significantly not as described in listing
Item arrived damaged or defective
Wrong item shipped
How to File a Claim
- 1Contact our support team via the Support page with your order number
- 2Provide photos or evidence of the issue
- 3Our team reviews the claim within 24-48 hours
- 4If approved, a full refund is issued to your original payment method
Timeline
File within: 30 days of delivery (or 45 days of purchase if not delivered)
Review period: 24–48 hours
Refund processing: 3–5 business days after approval